We want you to love your new parts and gadgets! Sometimes your project changes or something is not working the way you thought it would. Never fear, we are here to help!
Cntobe.com Return Policy
Items shipped from Cntobe.com, can be returned within 30 days of receipt of shipment in most cases.
Cntobe.com Store Return Policy
Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
General Return Guidelines
All RMAs must be authorized with us prior to sending any returns back.
Returns must include all parts, pieces and accessories included with the product(s), including packaging. Your return may be denied if it is received in incomplete or damaged condition.
Eligibility for return of modified items is determined on a case-by-case basis; we can not guarantee eligibility for modified items.
Returns may take up to 2 weeks to process, not including transit times.
Replacement orders can not be modified to include different or additional parts.
In the event that your return is not received in restockable condition, we reserve the right deny your return, or change your refund method to store credit only. This is determined on a case-by-case basis.
For best service and lowest risk of loss/damage to your return, we suggest that it is sent via a trackable shipping method such as FedEx Ground. Lost packages that are sent via non tracked methods are not guaranteed.
No returns should be sent in a flat envelope. The mail system uses rollers to sort the flat packages and crush/damage the items in transit. Please use a box or reinforced padded mailer at a minimum.
If a non returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further action may be taken.